Orders, Shipping & Tracking

TRACK YOUR PACKAGE

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ORDER PROCESSING & SHIPPING

All orders are shipped from our warehouse in Vancouver, Canada within 1-3 business days depending on your shipping service level. If you've ordered a "pre-order" item, your order will ship once all the items on your order are available. 

Canada & USA:

*Due to the Canada Post strike, we are unable to ship to PO Boxes at this time. Please also expect shipping delays within Canada.*

Standard Shipping

We offer free standard shipping on orders over $50US / $65CA to the US and Canada. Standard orders are processed within 2-3 business days. Orders under $800 US will never have duties. Orders will include tracking without signature. Please see table below for estimated delivery timeframes once your order leaves the warehouse. 

Express Shipping  

Upgraded express shipping orders are prioritized and processed within 1 business day, with the exception of peak season and holidays which may take up to 3 business days to be processed. Please see table below for estimated delivery timeframes once your order leaves the warehouse. 

Orders above $200US / $275CA will be automatically upgraded to free express shipping. Orders above $800 US may be subject to customs fees. 

International Orders: 

Once international orders with standard shipping have left our office, we cannot guarantee real-time tracking updates. For more information on the delivery of your package, we recommend contacting your local post office as we will not have access to any additional information. Please note that we are not responsible for lost or undelivered packages shipped with standard shipping. If you require guaranteed delivery, please choose the express shipping option.

All international orders are also subject to import duty taxes, VAT and handling fees, which we are not responsible for. The amount of duties and taxes you may incur depends on your country. 

 

RATES 

 *Due to the Canada Post strike, we are unable to ship to PO Boxes at this time. Please also expect shipping delays within Canada.*

 

*To qualify for free shipping, your order must meet the minimum requirement or more after discounts and promotions are applied.

**International shipping is only valid to select countries at this time. If you are unable to place your order, please contact us at info@oliveandpiper.com. 

 

Standard Shipping

Delivery times listed above are only estimates and do not take into consideration delays due to holidays, customs clearance, weather etc. Addresses in remote areas may require additional delivery time.

We do our best to help your items get to you in time, however, we are not responsible for packages delivered outside the estimated time frame. For guaranteed delivery with signature, please refer to our Express Shipping options.

Express Shipping 

Need it faster? We've got you covered! Our express shipping options get your goodies to you within a few business days, once your order has been processed and shipped. 

All express delivery times and prices are based on orders shipping to most major cities. Shipments going to remote locations may require additional charges and an extra business day for delivery. Express shipments are subject to customs fees, duties or taxes which are the responsibility of the customer. Please contact us for any questions about express shipping to your location! 

  

 

RECEIVING YOUR ORDER

If your tracking number says that your package has arrived but you haven't received anything, we suggest doing the following: 

• Verify the shipping address on your order is correct
• Look for an attempted delivery notice slip
• Double check your area in case it's stored in a hidden area
• Check to see if your neighbours or someone in your residence accepted it
• Allow an extra 1-2 days - in rare instances, orders have been marked as delivered before actually arriving
• If you are ordering outside of North America, the tracking number may not update in real time in usps.com, or may not track after it has departed the USA. Please check the tracking number with your local postal service (ex. if you are from the UK, please check royal mail)

Olive & Piper is not responsible for lost or stolen packages, but we'll try our best to help you recover and track down your package. In cases where your package was not delivered because of an incorrect address, additional shipping fees will apply to reship your package.

If your package is still nowhere to be found, please contact us at info@oliveandpiper.com.

 

ORDER ADJUSTMENTS & CANCELLATIONS 

We process your order as quickly as possible, so if you need to make an adjustment or cancel your order, send a request to info@oliveandpiper.com right away. Note that sending an email does not mean that your adjustment or cancellation is guaranteed to be processed. We will contact you as soon as we receive your email to let you know if we can accommodate your request. Unfortunately, orders that have been shipped cannot be cancelled. 

Note that we reserve the right to cancel an order for any reason, at any time. 

 

PRE-ORDER ITEMS

If an item has an estimated ship date, it means that the item is on its way to us and is estimated to be available to ship on the date specified. This way, you can purchase and reserve the item(s) you want in advance to ensure you're the first to get your hands on it!

Payment for the item will be taken at the time the order is placed and your card will be charged. If you have purchased any additional items that are currently in stock, your entire order will be shipped in full as soon as all items are available. If you require certain items before your item arrives, we recommend placing separate orders. 

Please note that pricing is subject to change at any time without notice.